Legal Disclaimer

The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

Complaints Procedure

Introduction

If you are dissatisfied with the service provided through Bird & Co Solicitors LLP then you have the right to complain. The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately.

However, before you contact the Legal Ombudsman you must first register an official complaint with Bird & Co Solicitors LLP. 

Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve  the  Legal Ombudsman. For more information on how the Legal Ombudsman works please  visit the Legal Ombudsman website.

Timescales

In order for a complaint to be considered by the Legal Ombudsman you are required to register a complaint with Bird & Co Solicitors LLP and you must then give Bird & Co Solicitors LLP 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure.

Ordinarily, where a matter is referred to the Legal Ombudsman:

• the act or omission, or when the complainant should reasonably have known there was cause for complaint, must have been after 5 October 2010; and
• the complainant must refer the complaint to the Legal Ombudsman no later than:6 years from the act/omission; or
  3 years from when the complainant should reasonably have known there was cause for complaint.
  

In summary:

• You must register your complaint with Bird & Co Solicitors LLP within the timescales
• The Legal Ombudsman expects you to give Bird & Co Solicitors LLP 8 weeks to try to resolve your complaint
• After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)

Contact Details

The Legal Ombudsman can be contacted using the following details:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Email: [email protected]

Telephone: 0300 555 0333

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Getting Started

To register a formal complaint, please write to us and include all the information suggested by the Legal Ombudsman - their website includes some useful checklists and sample letters.

In addition to the Legal Ombudsman, several other complaints bodies exist which are also able to deal with complaints about legal services - these are: Ombudsman Services, ProMediate, Small Claims Mediation and the European Online Dispute Resolution platform. Information about these alternatives can be found at:

• www.ombudsman-services.org
• www.promediate.co.uk
• www.gov.uk/government/publications/small-claims-mediation-service-ex730

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• Text Resizing
• Web Accessibility Initiative
• W3C Standards
• Reporting problems

Text Resizing

If you have a general problem with the size of text on websites (ours and others) there are typically three ways of increasing the size:

1. Change Operating System Preferences
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Reporting Problems

If you are experiencing difficulties in using this website, please contact Paul Hardy at [email protected]